Privacy Policy, POPIA & Data Security

Tech On Global may collect information such as your name, business name, email address, telephone number, account details, billing and transaction information, store content, and technical information necessary to provide and secure the service.

We use information to provide and maintain the Platform, process payments, prevent fraud, maintain security, communicate with customers, provide support, improve our services and comply with legal obligations.

Customers retain ownership of the business information and content they upload — including products, product images, store descriptions, business information, customer records, orders, branding and uploaded files — subject to the rights necessary for Tech On Global to provide the service. Tech On Global processes this information solely as reasonably necessary to provide, maintain, secure, improve and support the Platform.

Tech On Global intends to process personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA), where applicable.

Customers using the Platform are responsible for ensuring that their own processing of their customers’ personal information complies with applicable laws. Where a customer uses the Platform to collect information from their own customers, that customer may have additional legal responsibilities as the responsible party for that information.

Tech On Global uses reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, encryption in transit where appropriate, software updates and security testing. No Internet-based system can guarantee absolute security.

If Tech On Global becomes aware of a security incident affecting customer information, Tech On Global will investigate and take reasonable steps to contain and address the incident. Where required by applicable law, affected parties or authorities will be notified.

Customers must use strong passwords, avoid sharing passwords, enable available security features, remove former employees or users, protect administrator accounts and report suspicious activity. Customers are responsible for activity performed through their accounts unless caused by a confirmed Platform security failure.

Tech On Global may maintain backups where technically feasible to support recovery and continuity. Following cancellation, Tech On Global may retain certain information for legitimate purposes such as legal compliance, accounting, fraud prevention, dispute resolution, security and record keeping. Personal information will otherwise be handled according to applicable privacy requirements and Tech On Global’s retention practices.

The Platform is intended for businesses and their authorised representatives. Customers must not use the Platform to unlawfully collect personal information from children.

The Platform may rely on third-party infrastructure and services, which may include providers such as Google, Cloudflare, Paystack, Amazon Web Services, Microsoft, Abacus AI and other technology providers. These are named solely to identify technologies that may be used by or integrated with the Platform. See our Technology & Security page for details and our third-party disclaimer.